Included Support
If the source of the technical problem you are experiencing lies within systems
or technology under our exclusive management, no charge will apply.
Examples of supported technical problems:
- Your server becomes unreachable due to a network failure within our facility.
- Your server becomes unreachable due to a hardware failure within our facility.
- The hosting service setup process failed to complete successfully.
- A root user password change request failed to resolve successfully.
If you need custom work, such as Advanced scripting, programming or troubleshooting,
you need our Assisted Service Plan.
Telephone Support & Sales
FASTEST! Expected Wait Time: 0 minutes
- 24x7 Technical Support
U.S. (480) 624-2500
- 24x7 Billing Support
(480) 624-2515
|
Email Support
Expected Response Time: 5 hours
|
Save the time and energy it takes to setup, monitor and maintain your virtual dedicated
server by letting our expert staff do it for you! With our Assisted Service
Plan, our team of server professionals will personally set up your virtual dedicated
server to deliver maximum performance. Plus, they will also handle select monitoring
and maintenance issues that would otherwise drain your time and resources.
Each Assisted Service Plan Includes*:
Initial Server Setup:
- Including installation of operating system and Plesk control panel.
- Setup for the following services:
- Domain Name & DNS
- Hosting Account
- SSL Certificate
- Resource Allocation
Security Services:
- Thyme Systems scans your server once a month, to provide you with any recommended
remediation actions.
Emergency Services:
- Direct access to advanced support for emergencies including:
- Service restart or reboot
- Server or service down
- Tier-3 Support troubleshooting
Patching Services:
- Patching services** for the base operating system, such as Fedora 6 or Windows 2003,
which includes:
- Official updates released by the Fedora or Fedora Legacy Project.
- Official updates, bug fixes and security patches released by Microsoft®.
Monitoring Services:
- Per server monitoring of basic services such as Ping and HTTP.
Custom Support Access:
*Note: Administrative Access is unavailable with the Assisted
Service Plan
** In most cases, patching will be performed weekly, though some patches may be
applied sooner if the severity and likelihood of exploit is high. If a patch is
found to break a customer’s application, the customer will be able to contact the
managed services support center and request that the patch be rolled back, free
of charge.
Exclusive to Assisted Service Plan Owners! Make the most of your
Virtual Dedicated Server by letting our expert staff modify your server to fit your
specific needs at a flat 30-minute rate of $49.99. Call (480) 624-2500 for quote.
- Custom Services available include:
- Script troubleshooting
- Kernel Modifications
- Advanced scripting/web programming help
- OS Hardening
- IPTables updates
- Custom software configuration
- PHP/SQL version changes
- Site Migrations (from other Thyme Systems Shared Hosting Sites)
- Install 3rd party web-based software
- Additional backups, such as script or scripts built for daily backups of specified
files and directories.
- Custom Services currently unavailable include:
- Clustering/Load-balancing
- VPN
- Custom Script Writing
- Search Engine Optimization
- Installation of non-Web site related software (e.g. MS Exchange, Active Directory,
Lotus Notes)